Terms & Conditions

Last Updated: October 7, 2026

At BatSnap, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn, unused, with all tags attached, and in its original packaging.

  • You will need the receipt or proof of purchase.

2. How to Initiate a Return

  1. Contact us at batsnap@inbox.lv with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

Note: Unless the return is due to a defect or our error, customers are responsible for paying their own return shipping costs.

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately at batsnap@inbox.lv if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

4. Non-Returnable Items

Certain types of items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Custom or personalized products

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

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