Terms & Conditions

Last Updated: October 7, 2026

Thank you for shopping at BatSnap. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, containing your tracking details.

2. Domestic & International Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout:

  • Standard Shipping: Delivered in 3–7 business days.

  • Expedited Shipping: Delivered in 1–3 business days.

  • International Shipping: Delivery times range from 7–14 business days depending on destination and local customs processing.

3. Customs, Duties, and Taxes

BatSnap is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (duties, taxes, VAT, etc.).

4. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

5. Lost, Stolen, or Damaged Packages

If you received your order damaged, or if your package is marked as delivered but missing, please contact us immediately at batsnap@inbox.lv. Please save all packaging materials and damaged goods before filing a claim.

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